Jose Ramos-Hernandez

Professional Introduction

Information Technology professional with experience in systems administration, cybersecurity tools, network administration, virtualization, firewall management, and enterprise technical support. Experienced supporting Navy systems, shipboard environments, business networks, servers, workstations, and security platforms.

Skilled in troubleshooting complex hardware, software, network, and security issues while creating documentation, supporting technical teams, and maintaining secure IT environments.

Technical Skills

System Administration Network Administration Network Security Routing Protocols Cisco Equipment System Maintenance Firewall Management Threat Analysis Microsoft Windows Azure AD On-Prem Active Directory VMware ESXi Hyper-V Group Policy PowerShell Linux Raspberry Pi Apache Web Server Pi-hole Docker SSH UFW Firewall DNS DHCP VLANs Antivirus Management

Certifications & Professional Development

• Information Systems & Technology (Cyber Security) - California State University, San Bernardino
• Enterprise Cybersecurity Operations - Experience supporting HBSS/ESS, ENS, DLP, HIPS, RSD, and related security products
• VMware Virtualization - Virtual machine deployment, administration, and testing
• Microsoft Active Directory & Azure AD - User administration, Group Policy, permissions, and identity management

Currently Pursuing

• Cisco CCNA

Home Lab Projects

Professional Experience

NAVSEA Warfare Center

Information Technology Specialist | October 2021 - Present

• Responisbilities provided upon request.

Biztek Solutions

Service Technician | November 2020 - October 2021

• Provided support for servers, systems, software, and network-related issues.
• Organized reboot schedules for servers and systems due to hard drive errors, updates, and application installs.
• Set up remote gateway servers and troubleshot functionality.
• Configured and deployed virtual and physical servers using Hyper-V and VMware.
• Reviewed event logs during system errors and documented findings.
• Configured Azure site-to-site VPNs for clients.
• Assisted with Cisco, Datto, and Netgear switch troubleshooting.
• Configured SonicWall firewalls, Datto access points, switches, VLANs, and client networks.
• Performed file restorations and server restorations when needed.
• Supported applications on servers and local workstations.
• Created technical articles for server configurations, hardware setups, and problem resolutions.
• Installed, modified, and repaired computer hardware and software.
• Replaced hard drives, RAM, SSDs, and graphics cards as needed.
• Assisted with SonicWall and Fortinet firewall configuration.
• Disabled unnecessary ports, configured VPNs, assigned static IPs, and deployed firewalls onsite.
• Deployed SentinelOne, Huntress, Webroot, and ThreatLocker agents.
• Responded to security alerts and assisted with incident response.
• Completed server migrations, email migrations, AD servers, RDP servers, terminal servers, VM hosts, onboarding, and application rollouts.
• Managed users in Azure, on-prem Active Directory, and NetApp.
• Managed user permissions using Group Policy.
• Handled user terminations, new user creation, email setup, distribution groups, licensing, and permissions.
• Audited backups, performed file restores, and mounted virtualized Datto backups to verify backup health.
• Used Rapid7 and other tools to test client networks for vulnerabilities and compliance with HIPAA and NIST requirements.

Skyward Technical Solutions

Technical Consultant | October 2019 - November 2020

• Monitored and audited server backups daily using Datto and Veeam solutions.
• Performed data checks to ensure backups were restorable.
• Documented client data including passwords, emails, license keys, and system information.
• Maintained data accuracy and removed redundant documentation.
• Assisted in configuring and deploying Cisco switches and access points.
• Helped deploy physical and virtual servers using VMware.

Taco Bell Corporate

IT System Analyst | August 2019 - October 2019

• Resolved technical issues involving LAN, WAN, and business systems.
• Troubleshot devices that were not coming online.
• Verified devices were assigned designated static IPs outside the DHCP pool.
• Supported register databases using SQL.
• Supported card readers, registers, QSR systems, and kiosks.
• Provided technical support for computer systems, software, and hardware.
• Investigated root causes of system failures and submitted articles for review.
• Worked with lab systems to restore functionality and prepare replacements.

Education

California State University, San Bernardino

Information Systems and Technology - Cyber Security

June 2019